We are keen to offer clients our usual level of professional and friendly face-to-face service, however, in these unprecedented times we have had to adopt a Covid19 client meeting policy.
We are applying the Government guidelines on social distancing and taking all steps to maintain 2 metres between individuals.
Where possible, we are taking instructions over the phone to minimise the amount of times our clients need to visit our offices. If clients prefer, we have zoom facilities to video conference those clients who have computer access, we can also host telephone conferences. In the event you do visit our offices we ask that, should you or anyone within your household be displaying any symptoms associated with Covid19, you please call us to rearrange your appointment.
When you attend our offices you will be shown straight into your meeting room and hand sanitiser will be provided. Our staff can also wear masks during the meeting should you require. We will not be shaking hands during any of our meetings.
We will not be sharing equipment so please bring your own pen although we will have a stock of new pens available if necessary.
Home visits will be provided if necessary and these will be free of charge for those in receipt of Attendance Allowance or Disability Living Allowance. Any home visits required for those not in receipt of these benefits will be at a charge of £35.00 per visit. We aim to conduct most of our home visits in the garden to comply with Government guidelines and if it is raining on the day of your appointment a member of our staff will contact you to rearrange the appointment.
In the event a client is too ill to leave their house, even just to go into the garden, then we will enter the property, provided no one within the household is displaying any Covid19 symptoms. Face masks must be worn and we request that windows are opened to dilute the air. Please note we can only send one solicitor on a home visit so you are asked to arrange with a neighbour or friend if the signing of your document requires two witnesses (as in the case of a Will). If you cannot possibly supply a witness we may be able to assist.